hebohqq FAQ

No. We allow one account per person. Each account is linked to a single email address and mobile number. If we detect that you are operating multiple accounts, we may suspend them and withhold any balance pending investigation. This rule helps us comply with anti-fraud rules and protects all users. If you no longer use your old account and want to open a new one, contact support to close the old account first. After closure, you can register a new account using a different email address.

Read our Terms of Use and Privacy Policy before you start betting or using live-dealer tables. The Terms cover account eligibility, prohibited conduct, dispute resolution, and betting rules for sportsbook markets (Liga 1, Piala Indonesia, Piala AFF, Champions League) and casino games. The Privacy Policy explains what data we collect, how we use it, and how we protect it. Our Legal Notice outlines jurisdiction-restricted access and confirms that services are available only where local law permits. If you are in Jakarta, Surabaya, Bandung, or Medan, verify that gaming platforms are legal in your specific region before depositing funds.

On the login page, click the "Forgot your password?" link. Enter the email address or mobile number associated with your account. We send a password reset code to your email and SMS within two minutes. Open the link or enter the code on the reset form, then create a new password (minimum 8 characters, including uppercase letter, number, and symbol). Confirm the new password and log in. If you do not receive the reset code, check your spam folder or try requesting a new code. If the issue persists, contact support via in-app messaging.

Deposits via e-wallet (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet) incur no fee on our side; your e-wallet provider may charge a small fee depending on your account settings. Bank transfers (mobile banking, local payment, online payment, e-wallet) also carry no fee from hebohqq, though your bank may charge a transfer fee per your banking agreement. Withdrawals to e-wallet or bank accounts are processed at no fee by us. However, your bank or e-wallet provider may charge a receiving fee. We recommend checking your e-wallet or bank's fee schedule before making transactions. All fees are transparent and shown before you confirm a transaction.

In the hebohqq app or website, go to Deposit. Select e-wallet, mobile banking, or local payment. Enter the amount and confirm. You are redirected to the e-wallet's login page (or payment screen if you are already logged in). Log in or authorize the transaction using your e-wallet PIN or biometric. Once authorised, the funds transfer to your hebohqq account within seconds to two minutes. Your account balance updates immediately, and you can then place bets on Liga 1, Piala Indonesia, live-dealer blackjack, slots, or esports markets. Keep your e-wallet topped up during high-volume periods (Idul Fitri, Idul Adha, or Champions League finals) in case the app's payment gateway experiences delays.

Free bets and free spins are promotional offers that we issue to eligible accounts. Free bets are credit you can use to place sportsbook bets on Liga 1 or Piala AFF matches without using your own funds; free spins are complimentary plays on specific slot games (Aviator, Sweet Bonanza, Gates of Olympus). These offers appear in your Promotions tab within the app or website. Each promotion carries its own terms—a playthrough requirement (how many times you must bet the amount before withdrawing), an expiry date, and game restrictions (which sports or slots qualify). Read the terms carefully before claiming. Some promotions are automatic; others require a code. Contact support if you believe you qualify for a promotion but do not see it in your account.

We respond to in-app support messages within one hour during business hours (09:00–23:00 Indonesia time, Monday to Sunday). Outside business hours, your message is queued and we respond when the support team returns. For urgent account issues (suspected fraud, withdrawal stuck, login failure), use the "Priority" tag in your message. Emails sent to our support address are answered within four business hours. Technical issues (app crash, game not loading) are usually resolved within subject to verification if you provide your account username and a detailed description. Do not expect real-time responses to policy or legal questions; those are typically answered within one business day.

You have the right to request deletion of your personal data, subject to applicable law and our record-keeping obligations. Contact support via in-app messaging or send an email with the subject line "Data Deletion Request" and your account username. We will confirm your identity, check for any pending transactions or disputes, and process your request within 14 days. Note: we may retain anonymised betting history and transaction records for legal and anti-fraud purposes. Your request may be delayed if your account has unresolved disputes, pending withdrawals, or suspected fraud investigations. See our Privacy Policy for full details on data retention and deletion procedures.

No. We allow one account per person. Each account is linked to a single email address and mobile number. If we detect that you are operating multiple accounts, we may suspend them and withhold any balance pending investigation. This rule helps us comply with anti-fraud rules and protects all users. If you no longer use your old account and want to open a new one, contact support to close the old account first. After closure, you can register a new account using a different email address. Multiple accounts violate our Terms of Use and may result in permanent suspension.

Deposits via e-wallet (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) incur no fee on our side; your e-wallet provider may charge a small fee depending on your account settings. Bank transfers (mobile banking, local payment, online payment, e-wallet) also carry no fee from hebohqq, though your bank may charge a transfer fee per your banking agreement. Withdrawals to e-wallet or bank accounts are processed at no fee by us. However, your bank or e-wallet provider may charge a receiving fee. We recommend checking your e-wallet or bank's fee schedule before making transactions. All fees are transparent and shown before you confirm a transaction.