hebohqq Platform Privacy Notice

This page describes what we collect when you use hebohqq and how we keep that data protected. We collect information needed to verify your identity, process deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, prevent fraud, and respond to legal requests. Your data is encrypted and stored on secure servers. We do not sell your information to advertisers or marketing firms.

Our privacy practices comply with applicable law in jurisdictions where we operate. If you access hebohqq from Jakarta, Surabaya, Bandung, or Medan, your data is processed under the privacy rules that govern our service in your region. This notice explains what data we collect, how long we keep it, who has access, and what rights you have.

We review and update this privacy notice periodically. Material changes are posted on this page with an updated date. Continued use of hebohqq after a change means you accept the updated notice.

What Data We Collect on hebohqq

Account registration

When you create a hebohqq account, we collect your email address, phone number, and chosen username. We send verification codes via email and SMS to confirm ownership of each contact method. These details are used to log you in, recover your account if locked, and contact you about account changes or security alerts.

Identity verification (KYC)

Before your first withdrawal, we require identity verification. We collect your full name, date of birth, and government-issued ID number (KTP, passport, or driver's license). We may request a selfie holding your ID to confirm liveness and prevent identity fraud. We use optical character recognition and third-party verification services to validate your documents. This data is retained for seven years after account closure to meet anti-money-laundering and regulatory obligations.

Payment information

When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), we collect your payment method details and transaction history. We do not store your full bank account number or credit-card data; our payment processors handle that encryption. We retain a record of your deposits and withdrawals (amount, date, method, status) for accounting and dispute resolution.

Betting and gaming activity

We record all bets you place on Liga 1, Piala Indonesia, Piala AFF, Champions League, and other sportsbook markets. We also log your spins on slot games, live-dealer table plays, and esports wagers. This data includes bet amount, odds, outcome, settlement time, and your resulting balance change. We use this data to calculate your account balance, detect fraud patterns, and respond to disputes.

Device and browser information

We collect your IP address, device type, browser version, and operating system. This helps us detect unauthorized login attempts, prevent account takeover, and troubleshoot technical issues. We use cookies to remember your login session and game preferences. Cookies do not contain payment data; they are used for convenience and analytics only.

How We Use Your Data on hebohqq

Account management and customer service

We use your email and phone to send account notifications, password-reset links, and support responses. We never send unsolicited marketing emails; all messages are related to your account, transactions, or legal obligations. You can update your email and phone preferences in your account settings.

Fraud prevention and security

We analyze betting patterns, device information, and login history to detect unusual activity. If we suspect fraud (e.g., account takeover, bonus abuse), we may temporarily freeze your account pending investigation. We use third-party fraud-detection services to cross-reference your data against known fraud networks.

Legal compliance and reporting

We retain betting and payment data to comply with anti-money-laundering (AML) and anti-terrorism-financing (ATF) regulations. If a government agency or court issues a legal request, we disclose data as required by law. We do not notify users of such requests unless permitted by law to do so.

Platform improvement

We analyze anonymized betting data to understand user preferences and optimize our sportsbook, live-dealer, and slot offerings. We use server logs to identify technical bottlenecks and improve platform stability during peak hours (Liga 1 matchdays, Piala AFF fixtures, Idul Fitri and Idul Adha holiday betting surges).

Data Retention and Deletion on hebohqq

We retain your account data (email, username, betting history) for the lifetime of your account plus seven years after closure. This retention window supports regulatory compliance, dispute resolution, and fraud investigation. After seven years, we delete most personal data, though some identifiers may be retained in anonymized form for statistical analysis.

If you request account deletion, we close your account and flag it as deleted in our system. We retain identification data, payment history, and betting records as required by law, but we remove your email and phone number from active contact lists. You may request deletion of specific data categories (e.g., device logs) by contacting our support team, subject to legal retention requirements.

Third-Party Processors and Data Sharing

We use third-party services to operate hebohqq. These processors include payment gateways (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and banks), identity-verification vendors, fraud-detection providers, and analytics platforms. Each processor signs a data-processing agreement (DPA) committing to protect your data and use it only on our instruction. We do not share your data with advertisers, data brokers, or marketing firms.

Our servers and databases may be located outside your jurisdiction. This means your data may be processed in countries with different privacy laws. However, we maintain encryption and security standards consistent with the highest industry practices, regardless of server location.

Your Rights on hebohqq

Access and correction

You have the right to request a copy of all personal data we hold about you. Log into your account and use the Data Export feature to download your account information, betting history, and payment records. You can also request correction of inaccurate data (e.g., if your name is misspelled) by contacting support.

Objection and deletion

You may object to certain uses of your data (e.g., analytics) by adjusting your privacy settings. You may request deletion of specific data categories, provided we are not legally required to retain them. Deletion of betting records is not permitted, as we must retain them for regulatory and dispute-resolution purposes.

Data portability

You have the right to receive your personal data in a structured, machine-readable format (e.g., CSV). You may use this export to port your data to another service, though betting history is specific to hebohqq and cannot be transferred.

Withdrawal of consent

If we rely on your consent to process data (e.g., marketing emails), you may withdraw consent at any time. This does not affect the lawfulness of processing that occurred before withdrawal. Withdrawal of consent to identity verification or payment processing will result in account suspension, as those uses are necessary to operate hebohqq.

Cookies and Tracking on hebohqq

We use cookies to store your login session, remember your language preference, and track your activity on our platform. Cookies are text files stored on your device; they do not contain sensitive data like payment credentials. You can disable cookies in your browser settings, though this may degrade your experience on hebohqq (e.g., you may be logged out unexpectedly).

We use analytics services (such as server-side tracking) to measure page views, button clicks, and feature usage. These analytics do not track you across third-party websites. You cannot opt out of analytics without disabling JavaScript entirely, though analytics data is anonymized before storage.

Contact Us and File a Complaint

If you have questions about our privacy practices, contact our support team through your account dashboard. We respond to privacy inquiries within 5 business days. For formal data-access requests or deletion requests, submit a written request via support, including your account ID and the specific data you request.

If you believe we have violated your privacy rights, you may file a complaint with our support team. We investigate complaints and respond within 14 business days. If you are unsatisfied with our response, you may escalate your complaint to the applicable data-protection authority in your jurisdiction.

Privacy Notice Summary

We at hebohqq collect personal, identity, and payment data to operate our platform, verify user eligibility, process deposits and withdrawals, prevent fraud, and meet legal obligations. Your data is encrypted, retained for seven years after account closure, and shared only with third-party processors under data-protection agreements. You have the right to access, correct, and request deletion of your data, subject to legal retention requirements.

Our privacy practices are governed by applicable law in jurisdictions where we operate. If you use hebohqq from Jakarta, Surabaya, Bandung, Medan, or other supported regions, your data is processed under the privacy rules of your jurisdiction. We do not sell your data, and we do not use it for marketing outside your account notifications.

This privacy notice was last updated on the date shown at the top of this page. We review and update this notice periodically. Continued use of hebohqq after a change constitutes acceptance of the updated notice. For questions or complaints, contact our support team through your account dashboard.